Personal Information

When you make a booking enquiry or contact us through our website, we may collect personal information including your full name, email address, phone number, travel dates, number of travellers, and any special requirements you share with us.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is used solely for improving our website and services.

Communications

If you contact us via phone, WhatsApp, email, or through our contact form, we retain records of that communication to assist you more effectively.

We use the information we collect for the following purposes:

• To respond to your enquiries and process your tour bookings

• To provide you with information about our tour packages, pricing, and availability

• To send booking confirmations, itineraries, and important travel updates

• To improve our website and the quality of our services

• To comply with legal and regulatory obligations

• To resolve any disputes or issues that may arise during your tour

Sundarban Eco Tour does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Partners

We may share relevant details with our local guides, accommodation providers, and boat operators to the extent necessary to fulfill your booking. These partners are obligated to keep your information confidential and use it only for service delivery.

Legal Requirements

We may disclose your information if required by law, government authority, or to protect the safety and rights of our guests, staff, or the public.

Forest Department & Authorities

As required by the Sundarbans forest department and local authorities, guest identification details may be submitted for jungle entry permits and safari permissions.

We take reasonable precautions to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses standard security measures to safeguard data transmitted through our contact forms. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Booking and guest records are typically retained for a period of three years, after which they are securely deleted.

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. You can choose to disable cookies through your browser settings; however, some features of the website may not function correctly as a result.

Our website may contain links to third-party websites such as mapping services or social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any external sites you visit.

Our services are not directed to children under the age of 18 without parental consent. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us without parental consent, please contact us and we will delete it promptly.

You have the right to request access to the personal information we hold about you, request correction of any inaccurate data, request deletion of your personal data (subject to legal obligations), and withdraw consent for any future communications from us. To exercise any of these rights, please contact us using the details provided below.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Sundarban Eco Tour

Gosaba, South 24 Parganas, West Bengal – 743370, India

Phone / WhatsApp: +91 97322 76069

Email: info@sundarbanecotour.com